Terms & Conditions

TERMS AND CONDITIONS

Last Updated: September 2026

These Terms and Conditions ("Terms") govern access to and use of the NeoPeople website, applications, portals, software, and related services (collectively, the "Services") provided by eData LTD, doing business as NeoPeople ("NeoPeople," "we," "us," or "our").

By accessing or using the Services, you agree to these Terms. If you are accessing or using NeoPeople on behalf of an organization, you represent that you are authorized to do so.

If your organization has entered into a separate written agreement with NeoPeople governing the Services, that agreement will control to the extent of any conflict with these Terms.

1. ABOUT NEOPEOPLE AND THE SERVICES

NeoPeople is a human resources, payroll, and workforce-management platform.

Depending on the modules selected by a Customer, the Services may include human resources management, payroll, time and attendance, leave management, employee and manager self-service, recruitment, performance management, reporting, workflow management, biometric-enabled attendance, document management, communications, and related functionality.

Features may differ between Customers according to configuration, subscription, implementation, jurisdiction, and contractual arrangements.

2. CUSTOMERS AND AUTHORIZED USERS

NeoPeople provides the Services primarily to businesses, government entities, public authorities, and other organizations ("Customers").

Customers may authorize employees, managers, administrators, applicants, contractors, or other individuals ("Authorized Users") to access portions of the Services.

Authorized Users may use the Services only within the authority granted to them by the applicable Customer.

An Authorized User's access to NeoPeople does not independently create a commercial relationship between that individual and NeoPeople.

3. CUSTOMER AGREEMENTS

Customers may enter into separate subscription agreements, implementation agreements, proposals, statements of work, service agreements, data-processing agreements, or other written arrangements with NeoPeople.

Such agreements may establish Customer-specific terms concerning pricing and payment, subscription periods, implementation, modules and features, support, service levels, data protection, security, data retention, integrations, hosting, confidentiality, and termination.

Where a separate written agreement between NeoPeople and a Customer conflicts with these Terms, the separate written agreement will govern the relationship to the extent of the conflict.

4. ACCOUNTS AND ACCESS

Users may be required to have an authorized account to access the Services.

Users are responsible for maintaining the confidentiality of their authentication credentials and for taking reasonable precautions to prevent unauthorized access.

Users must not:

• share credentials with unauthorized persons;
• attempt to obtain another person's password or authentication information;
• impersonate another user;
• circumvent authentication or access controls; or
• knowingly permit unauthorized access to their account.

Customers are responsible for determining which individuals are authorized to access their NeoPeople environment and for assigning appropriate roles and permissions.

NeoPeople may suspend or restrict an account where reasonably necessary to protect the security or integrity of the Services, investigate suspected misuse, comply with law, or enforce applicable agreements.

5. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• determining the lawful purposes for which they use NeoPeople;
• ensuring that information submitted to NeoPeople is collected and used lawfully;
• configuring appropriate roles and permissions;
• managing Authorized Users;
• maintaining appropriate internal policies and procedures;
• determining applicable employee-record retention requirements;
• providing notices or obtaining permissions or consents required by law;
• reviewing and approving Customer-controlled transactions and workflows; and
• complying with employment, payroll, tax, privacy, biometric, and other laws applicable to their operations.

NeoPeople provides technology to assist Customers in administering workforce processes. Unless expressly agreed otherwise, NeoPeople does not act as the Customer's legal, tax, accounting, employment, or regulatory adviser.

6. ACCEPTABLE USE

Users must not use the Services to:

• violate applicable law or regulation;
• access information they are not authorized to access;
• interfere with the operation or security of the Services;
• introduce malware, malicious code, or harmful material;
• circumvent security or authentication controls;
• obtain passwords or credentials belonging to another person;
• attempt unauthorized access to systems, accounts, or data;
• scrape or systematically extract information without authorization;
• probe, scan, or test vulnerabilities without NeoPeople's written authorization;
• reverse engineer the Services except where such restriction is prohibited by applicable law;
• use the Services to harass, threaten, defraud, or unlawfully discriminate against another person;
• submit information the user or Customer has no lawful authority to process; or
• use the Services in a manner that materially interferes with other Customers or users.

NeoPeople may investigate suspected violations and take reasonable action to protect the Services, Customers, users, and affected individuals.

7. CUSTOMER DATA AND OWNERSHIP

As between NeoPeople and the Customer, the Customer retains its rights in information, records, documents, and other data submitted to or generated through the Services on the Customer's behalf ("Customer Data").

NeoPeople does not acquire ownership of Customer Data merely because the information is stored or processed through NeoPeople.

The Customer authorizes NeoPeople to host, process, transmit, back up, and otherwise handle Customer Data to the extent reasonably necessary to provide, maintain, secure, and support the Services and comply with applicable legal obligations.

NeoPeople will process Customer Data in accordance with applicable contractual obligations, the NeoPeople Privacy Policy, Customer instructions where applicable, and applicable law.

8. NEOPEOPLE INTELLECTUAL PROPERTY

NeoPeople and its licensors retain all rights, title, and interest in the NeoPeople platform and related intellectual property, including software, source code, databases, functionality, designs, interfaces, documentation, trademarks, logos, and proprietary technology.

Except for rights expressly granted under an applicable Customer agreement, no rights in NeoPeople intellectual property are transferred to a Customer or Authorized User.

Users may not copy, reproduce, distribute, license, sell, modify, reverse engineer, or create derivative works from NeoPeople proprietary technology except as expressly authorized by NeoPeople or permitted by applicable law.

9. PRIVACY AND DATA PROTECTION

Use of the Services is subject to the NeoPeople Privacy Policy.

Where NeoPeople processes employee, applicant, contractor, or other workforce information on behalf of a Customer, the Customer generally determines the purposes for which the information is processed.

NeoPeople will maintain reasonable technical and organizational measures designed to protect personal information and Customer Data.

10. BIOMETRIC FUNCTIONALITY

Certain NeoPeople deployments may support biometric-enabled time and attendance functionality.

Where fingerprint-based biometric functionality is used, supported biometric devices convert characteristics of a fingerprint into a biometric template for identification or verification.

NeoPeople does not store fingerprint images for this purpose. Biometric templates processed through supported NeoPeople systems are stored in encrypted form.

Customers using biometric functionality are responsible for determining whether biometric processing is lawful and appropriate for their organization and for satisfying applicable notice, consent, policy, retention, and other legal requirements.

NeoPeople does not use biometric information for advertising or marketing and does not sell biometric information.

11. THIRD-PARTY SERVICES AND INTEGRATIONS

The Services may integrate or exchange information with third-party systems selected, configured, or authorized by a Customer.

These may include banks, accounting systems, tax authorities, statutory agencies, biometric devices, government systems, and other business applications.

NeoPeople is responsible for the operation of its own Services but does not control independent third-party systems.

The availability and operation of a third-party integration may depend on that provider and may be subject to separate terms, technical requirements, or privacy practices.

12. FEES AND COMMERCIAL TERMS

Fees for NeoPeople Services are established through the applicable quotation, proposal, subscription agreement, contract, statement of work, or other commercial agreement between NeoPeople and the Customer.

Unless expressly stated otherwise in such an agreement, accessing the public NeoPeople website does not require payment.

NeoPeople does not process credit-card or debit-card credentials through the NeoPeople HR and payroll platform.

Payment obligations, billing cycles, taxes, renewal terms, price adjustments, and cancellation rights applicable to a Customer will be governed by the Customer's applicable commercial agreement.

13. SERVICE AVAILABILITY, MAINTENANCE AND CHANGES

NeoPeople seeks to maintain reliable availability of the Services but does not guarantee uninterrupted or error-free operation except where a specific service level has been contractually agreed.

Services may occasionally be unavailable because of scheduled maintenance, emergency maintenance, infrastructure failures, security events, telecommunications failures, third-party service interruptions, circumstances outside NeoPeople's reasonable control, or other technical or operational requirements.

NeoPeople may modify or improve the Services over time. Where a change materially affects contracted functionality, NeoPeople will address the change in accordance with the applicable Customer agreement.

14. SECURITY

NeoPeople maintains administrative, technical, and organizational safeguards designed to protect Customer Data and personal information.

These may include encryption, role-based access controls, authentication, multi-factor authentication capabilities, audit logging, network protections, backups, monitoring, vulnerability management, and controlled administrative access.

Customers and Authorized Users are also responsible for maintaining appropriate security over their accounts, devices, credentials, networks, permissions, and internal processes.

No information system can be guaranteed to be completely secure.

Customers should promptly notify NeoPeople if they become aware of suspected unauthorized access to their NeoPeople environment.

15. CONFIDENTIALITY

Each party may receive confidential or proprietary information belonging to the other in connection with the Services.

Each party will use reasonable measures to protect confidential information and will use such information only for purposes connected with the Services or as otherwise authorized.

Confidentiality obligations do not apply to information that is or becomes publicly available through no breach of an obligation; was lawfully known without confidentiality restriction; is independently developed without use of the other party's confidential information; or is lawfully obtained from another source without confidentiality restriction.

Information may be disclosed where required by law, court order, or lawful governmental authority, subject to applicable legal requirements.

16. SUSPENSION AND TERMINATION

NeoPeople may suspend access where reasonably necessary because of a material breach of these Terms or an applicable Customer agreement, unauthorized or unlawful use, a security threat, failure to pay undisputed amounts when due under an applicable agreement, a legal or regulatory requirement, or conduct that materially threatens the Services, NeoPeople, a Customer, or another user.

Where reasonably practicable, NeoPeople will work with the applicable Customer to resolve the issue before or following suspension.

Customer termination rights and subscription termination procedures are governed by the applicable Customer agreement.

17. DATA FOLLOWING TERMINATION

Following termination of a Customer's NeoPeople service, Customer Data may be retained for up to six (6) months for transition, recovery, legal compliance, or other legitimate post-termination requirements.

After the applicable retention period, Customer Data will be deleted, anonymized, or rendered inaccessible according to NeoPeople's retention and deletion procedures, except where continued retention is required by law or an applicable written agreement.

Residual information contained in backups may remain until those backups are overwritten or deleted according to the applicable backup lifecycle.

Customers are responsible for exporting or obtaining information they are required to retain before applicable deletion periods expire.

18. DISCLAIMERS

The Services are provided subject to the terms of applicable Customer agreements.

To the fullest extent permitted by applicable law, and except for warranties expressly provided in a written agreement, NeoPeople does not warrant that the Services will be uninterrupted, completely error-free, or suitable for every Customer's particular legal, tax, employment, accounting, or regulatory requirements.

Customers remain responsible for reviewing payroll, employment, statutory, tax, financial, and other material outputs before relying upon or submitting them.

Nothing in these Terms excludes any warranty, obligation, or right that cannot lawfully be excluded.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenues, goodwill, or anticipated savings, arising from use of the Services, except to the extent such limitation is prohibited by law or otherwise provided in an applicable written agreement.

Any specific liability cap applicable to a Customer relationship will be determined by the applicable Customer agreement.

Nothing in these Terms limits liability to the extent that such liability cannot lawfully be limited or excluded.

20. INDEMNIFICATION

To the extent provided by applicable law and any applicable Customer agreement, a Customer is responsible for claims arising from its unlawful use of the Services, violation of these Terms, infringement of third-party rights, or unlawful collection or processing of information through NeoPeople.

NeoPeople's indemnification obligations, if any, relating to a particular Customer will be governed by the applicable written agreement.

Nothing in this section creates an indemnification obligation that is prohibited by applicable law.

21. ELECTRONIC COMMUNICATIONS AND SIGNATURES

The Services may support electronic communications, approvals, acknowledgments, records, and electronic signatures.

To the extent permitted by applicable law, electronic records and signatures may be used in connection with transactions and workflows performed through NeoPeople.

Customers are responsible for determining whether a particular transaction, document, approval, or signature satisfies requirements applicable to their organization and jurisdiction.

22. GOVERNING LAW AND DISPUTES

These Terms are governed by and construed in accordance with the laws of Belize, without regard to conflict-of-law principles.

The parties should first attempt in good faith to resolve disputes relating to these Terms through direct discussion or written notice.

Unless a separate written agreement provides otherwise, disputes that cannot be resolved informally will be subject to the jurisdiction of the courts of Belize.

Where a Customer agreement establishes different governing law, jurisdiction, arbitration, mediation, or dispute-resolution procedures, the Customer agreement will control for disputes governed by that agreement.

23. CHANGES TO THESE TERMS

NeoPeople may update these Terms periodically to reflect changes to the Services, business practices, technology, or applicable legal requirements.

The "Last Updated" date at the beginning of these Terms will indicate the latest revision.

Where appropriate or required by law or contract, NeoPeople may provide additional notice of material changes.

Continued use of the Services following an effective change constitutes acceptance of the revised Terms to the extent permitted by applicable law.

24. GENERAL PROVISIONS

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

Failure by NeoPeople to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

Neither these Terms nor use of the Services creates a partnership, joint venture, employment relationship, fiduciary relationship, or agency relationship between NeoPeople and an Authorized User.

NeoPeople may assign its rights or obligations in connection with a merger, acquisition, corporate restructuring, or transfer of its business, subject to applicable contractual and legal requirements.

These Terms should be read together with applicable Customer agreements and the NeoPeople Privacy Policy.

25. CONTACT US

Questions regarding these Terms or use of the Services may be directed to:

eData LTD
Doing business as NeoPeople
Belize

Email: info@neopeople.com